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TERMS AND CONDITIONS
ROC Solid Realty LLC
Effective Date: October 9, 2026
Welcome to ROC Solid Realty LLC. These Terms and Conditions (“Terms”) govern your access to and use of our website, digital products, ebooks, downloadable guides, and educational resources.
By accessing our website or purchasing our products, you agree to these Terms. Please read them carefully before completing a purchase.
1. General Information
ROC Solid Realty LLC (“Company,” “we,” “us,” or “our”) operates an ecommerce website offering digital educational products, including ebooks and downloadable resources related to real estate and homeownership.
Website: rocsolidrealty.com
Email: support@rocsolidrealty.com
We reserve the right to update or modify these Terms at any time. Changes will become effective when posted on our website, unless otherwise stated. Changes will not retroactively alter completed purchases without an applicable legal basis.
2. Digital Products and Purchases
All products sold through our website are digital unless otherwise specified.
By purchasing a digital product, you acknowledge and agree that:
Products are delivered electronically.
No physical product will be shipped unless explicitly stated.
You are responsible for providing accurate billing and contact information.
Product descriptions should be reviewed before purchasing.
Prices are displayed at checkout and may change without prior notice for future purchases.
We reserve the right to refuse or cancel orders involving suspected fraud, unauthorized transactions, or pricing errors, subject to applicable law.
3. Payment Terms
All payments must be completed before access to purchased digital products is provided.
Payments are processed through third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We do not guarantee that every payment method will be accepted.
Applicable taxes and additional charges, if any, will be disclosed during checkout.
4. Refund and Cancellation Policy
ALL DIGITAL PRODUCT SALES ARE FINAL.
Due to the immediate-access nature of digital products, purchases are non-refundable once the product has been delivered or made available for download, except where required by applicable law.
We do not provide refunds or exchanges for:
Change of mind after purchase.
Accidental purchases.
Failure to read the product description.
Failure to download or access purchased materials.
Dissatisfaction with the content.
No longer needing the purchased product.
If you experience a technical issue preventing access to your purchase, please contact support@rocsolidrealty.com.
We will make reasonable efforts to resolve delivery or access problems.
Duplicate charges, billing errors, and failed deliveries will be reviewed individually.
For additional information, please review our Refund & Return Policy.
Nothing in these Terms limits any non-waivable consumer rights or legal remedies.
5. Digital Product Delivery
After successful payment, purchased digital products will generally be made available through one or more of the following methods:
Immediate digital download.
Email containing a download link.
Access through a designated digital delivery platform.
Customers are responsible for providing a valid email address and maintaining compatible devices and software.
If you do not receive your purchased product, please contact our customer support team.
6. Intellectual Property Rights
All content sold or displayed on our website, including ebooks, guides, written materials, graphics, designs, logos, and other digital resources, is owned by ROC Solid Realty LLC or used with appropriate authorization.
All applicable copyrights, trademarks, and intellectual property rights are reserved.
Purchasing a digital product does not transfer ownership of its intellectual property rights.
Customers receive a limited, non-exclusive, non-transferable license to download and use purchased materials for personal, non-commercial purposes.
Without prior written permission, customers may not:
Resell or redistribute purchased digital products.
Share purchased files publicly or distribute copies to others.
Upload purchased materials to file-sharing platforms.
Reproduce or republish substantial portions of the content.
Claim authorship or ownership of purchased materials.
Modify and resell the content as their own product.
Use purchased content for commercial training, publication, or distribution.
Unauthorized use may result in legal action where appropriate.
7. Educational and Informational Disclaimer
Our ebooks, guides, and educational resources are intended for general informational and educational purposes only.
Although we strive to provide accurate and useful information, we make no guarantee that all information will remain current, complete, or applicable to every situation.
Real estate laws, regulations, financing requirements, market conditions, and professional practices may vary by state and change over time.
Our educational materials do not constitute legal, financial, tax, mortgage, or individualized real estate advice.
Customers should consult appropriately licensed professionals regarding their specific circumstances.
Purchasing our educational products does not establish an agency, brokerage, fiduciary, or professional-client relationship with ROC Solid Realty LLC.
8. No Guarantee of Results
Our products are designed to provide educational information that may help consumers make informed decisions.
However, we do not guarantee:
Successful real estate transactions.
Specific financial outcomes.
Mortgage or financing approval.
Savings on home purchases.
Particular negotiation results.
The performance or qualifications of any real estate professional.
Any specific outcome from applying information contained in our products.
Individual results depend on personal circumstances, market conditions, professional guidance, and other factors outside our control.
9. Customer Responsibilities
By using our website and purchasing our products, you agree to:
Provide accurate information during checkout.
Use purchased materials only for lawful purposes.
Respect applicable intellectual property rights.
Refrain from distributing or reselling copyrighted materials without permission.
Avoid interfering with website security or functionality.
Comply with applicable laws and regulations.
We reserve the right to restrict access to our services when a customer violates these Terms, subject to applicable law.
10. Website Availability and Technical Issues
We strive to maintain a functional and accessible website.
However, we cannot guarantee uninterrupted access or error-free operation.
Temporary interruptions may occur due to:
Website maintenance.
Hosting or server issues.
Internet connectivity problems.
Third-party payment processing.
Technical failures outside our reasonable control.
We will make reasonable efforts to address technical issues affecting digital product delivery.
11. Third-Party Services
Our website may use third-party services for payment processing, digital delivery, website hosting, analytics, and other business functions.
These providers may have separate terms, conditions, and privacy policies.
ROC Solid Realty LLC is not responsible for the independent actions of third-party providers except as required by applicable law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, ROC Solid Realty LLC and its owners, employees, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or digital products.
This includes, where legally permitted, losses related to business opportunities, financial decisions, data, or reliance on educational materials.
To the maximum extent permitted by law, our total liability for claims arising from a purchased digital product will not exceed the amount paid for that product.
Nothing in this section excludes or limits liability that cannot legally be excluded or limited.
13. Privacy and Personal Information
We respect the privacy of our customers.
Personal information collected through our website may include names, email addresses, billing information, and purchase details.
Information is collected, used, and disclosed in accordance with our Privacy Policy and applicable privacy laws.
Payment information may be processed directly by third-party payment providers.
Please review our Privacy Policy for additional information regarding data collection, storage, and protection.
14. Marketing Communications
By providing your email address during checkout, you agree to receive transactional communications related to your purchase.
These may include:
Order confirmations.
Payment receipts.
Download instructions.
Customer service communications.
Important product updates.
Promotional emails will be sent only as permitted by applicable law.
You may unsubscribe from promotional communications using the unsubscribe instructions provided in those messages.
15. Unauthorized Distribution
Digital products are licensed for personal use only.
Unauthorized copying, sharing, resale, or distribution of purchased materials is prohibited.
If unauthorized distribution is discovered, ROC Solid Realty LLC reserves the right to pursue available remedies under applicable copyright and intellectual property laws.
16. Changes to Products and Pricing
We reserve the right to:
Update digital product content.
Correct errors or inaccuracies.
Modify product descriptions.
Change pricing for future purchases.
Discontinue products.
Introduce new products or services.
Pricing changes will not affect completed purchases.
Unless expressly stated otherwise, purchasing a digital product does not entitle the customer to future editions, revisions, or additional products at no charge.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of North Carolina, United States, without regard to conflict-of-law principles.
Any disputes arising from these Terms will be subject to applicable state and federal laws and the jurisdiction of courts authorized to hear such disputes.
Nothing in this provision limits any mandatory consumer protections that may apply in another jurisdiction.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
19. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Refund & Return Policy, constitute the agreement governing your use of our website and purchase of digital products, except where additional written terms expressly apply.
20. Contact Information
For questions regarding these Terms and Conditions, purchases, or digital product access, please contact:
ROC Solid Realty LLC
Email: support@rocsolidrealty.com
Website: www.rocsolidrealty.com
Location: North Carolina, United States